Contact Us

Kloth & Köhnken Teehandel GmbH respects the environment and the human rights of people who are affected by our business activities, our business relationships and our products. It is therefore of our highest interest to learn without delay about complaints from concerned groups of any kind. Every constructive hint contributes significantly to improving our business processes. If you believe that you or any other person who is associated to Kloth & Köhnken directly or to a business partner of Kloth & Köhnken has suffered in any possible way (ethical, moral, human rights) please contact us immediately. Likewise with concerns, risks and violations regarding the environment.

All concerns, especially personal data, are of course treated confidentially and in compliance with the anonymity criteria.

Every complaint is registered immediately and further action is installed. Everybody involved will be informed about the procedures and the resulting measures (if data are available). Measures taken are checked for their effectiveness within a specific time frame. Suggested solutions are gladly accepted in order to be able to take corrective measures quickly.

Your complaint should not include sensitive information about any individual person, unless it is necessary to illustrate your complaint.

If we still need important personal data from you that are necessary to clarify the complaint, we reserve the right to carry out investigations.

It is with this in mind that we have set up this complaints system. All employees of Kloth & Köhnken Teehandel GmbH, as well as outsiders, have the opportunity to report violations of laws and our Code of Conduct – even completely anonymously.

Report a notice about the company:
To do this, you can either send us an e-mail to grievance@kktee.de or contact us with the subject 'grievance' at Kloth & Köhnken Teehandel GmbH, Konsul-Smidt-Straße 8J, 28217 Bremen-Europahafen, Germany.

Report a supply chain violation:
Reportingplatform of the ombudsman

The Ombudsman receives information about possible violations of laws within the supply chain. In addition, it is responsible for the complaints procedure under the Supply Chain Due Diligence Act [PDF Rules of Procedure]. The complaints procedure allows individuals to point out human rights and environmental risks, as well as violations of human rights or environmental obligations.
PDF document Rules of procedure

The Ombudsman can be contacted as follows:
Dr. Carsten Thiel von Herff, LL.M.
Loebellstraße 4
D - 33602 Bielefeld
Germany
Tel: +49 521 557 333 0 / Mobil: +49 151 58230321
E-Mail: ombudsmann@thielvonherff.de
Message platform: www.report-tvh.com
Homepage: www.thielvonherff.de